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  1. 1 What is MadBid?
  2. 2 How is MadBid different to other auction websites?
  3. 3 Does MadBid have a Mobile Site?
  4. 4 Where can I find more information about the company?
  5. 1 How does MadBid work?
  6. 2 How do the Auctions work?
  7. 3 What does "Checking" mean?
  8. 4 What are the Credits for?
  9. 5 How to place a bid?
  10. 6 Do I get back the Credits if I don’t win?
  11. 7 What is the Buy Now?
  12. 8 Can I buy the product without bidding?
  13. 9 What are the different types of credits?
  14. 10 What is Auto Top-up?
  15. 11 What is an AutoBid?
  16. 12 What are the Auction Hours?
  17. 13 Are there Buying or Winning Limits?
  18. 14 Are sold products brand new?
  19. 1 Update your account information?
  20. 2 Unsubscribe from emails or SMS?
  21. 3 Want to close your account?
  22. 4 What is Buyer Protection?
  23. 1 What are the payment options?
  24. 2 Is payment secure?
  25. 3 How to pay for an Auction?
  26. 4 How to pay for a BUY NOW?
  27. 5 I am having payment problems
  28. 1 Where does MadBid ship?
  29. 2 What is the delivery time?
  30. 3 What are the shipping rates?
  31. 4 Want to check your order status?
  32. 5 How to return an item?
  33. 6 What is a UK Export?
  34. 1 What is Earned Discount?
  35. 2 Are there any restrictions for the Earned Discount?
  36. 3 Where can I see how much Earned Discount I have?
  37. 1 Can’t find what you are looking for?

    Then contact our dedicated Customer Service Team. They will help you with any enquiries you may have.


    Customer Service Telephone Number: +44 (0) 203 627 93 61.
    Our customer service line is open: Monday - Friday: 10am-5.30pm
    Saturday, Sunday and Bank Holidays: Closed
    Email: customer@madbid.com
    Twitter: You can contact us on the following account: @MadBidCare
    Online Chat: