- About MadBid
- How MadBid Works
- My Account
- Deliveries and Returns
- Earned Discount
- Still have questions?
∨ 1 What is MadBid?
MadBid.com is a fun shopping website that offers brand new products through its fast-paced auctions for huge discounts. Shoppers compete in the auctions to win products at up to 80% off RRP or simply buy them at normal retail price.
∨ 2 How is MadBid different to other auction websites?
Unlike traditional auction websites, MadBid’s auction timers are much shorter (usually ranging between 2 minutes and 10 seconds) creating a thrilling bidding experience. To take part in a MadBid auction it costs a small amount of credits that you buy in packages. These credits allow you to place Bids in the fast-paced auctions. For every Bid placed in the auction, the price only increases by 1p allowing your favourite products to close in auctions for average discounts of 80%.
∨ 3 Does MadBid have a Mobile Site?
Yes, we do! Now you can enjoy fun shopping on the go and save up to 80% on your favourite brands wherever you are! Click here to go to the Mobile Site.
∨ 4 Where can I find more information about the company?
To learn more about MadBid and who we are, check out our About Us Page.
∨ 1 How does MadBid work?
On MadBid you can Bid in the fast-paced Auctions to save an average of 80% on brand new products or buy direct with the Buy Now feature to get some of the best deals online. See our How it Works page
∨ 2 How do the Auctions work?
To participate in an Auction, first you will need to buy some Credits. Every Auction has a timer that counts down, each Bid will reset the timer and the Auction price will rise by only 1 penny. If the timer reaches zero and no other user places a Bid, the last bidder will win the Auction for the closing price. If the winner wants to keep the product they must pay the auction closing price plus shipping and handling within 48 hours.
∨ 3 What does "Checking" mean?
As the timer reaches zero, the technical platform on which MadBid runs, sends the server a request to make sure that no other bids have been placed. During this time, the user sees "Checking results" instead of the auction timer. The duration for which the user sees "Checking results" on his screen is dependent on the user's CPU and his Internet connection.
∨ 4 What are the Credits for?
Credits allow you to participate in our fun Auctions. Credits can be purchased by clicking the TOP UP CREDITS button.
∨ 5 How to place a bid?
Once you have bought Credits, you will see at the top of the auction page how many credits are required to place a single Bid. The number of Credits per Bid will range between 2-15 credits. To place a Bid click the “BID” button, this will reset the auction timer and you will be at the top of the bidding list!
∨ 6 Do I get back the Credits if I don't win?
No, your Credits are converted to Earned Discount, which can be used to buy anything from our Shop, including the item you didn't win.
MadBid runs an offer for all new users only called "Bids Back". This offer automatically awards you the same amount of Free Credits as the amount of Paid Credits you originally bought, up to a maximum of 500. To qualify for this offer, you must be a new user, you must not have won anything with the Credits you bought and you must let your Credit balance reach zero. The Free "Bids Back" Credits will then be automatically added to your balance within 24 hours.
For example, you sign up to MadBid and you buy a 350 Credits package. Each Credit will have a paid value, and the amount of Earned Discount you have will rise as you use these Credits to bid. If you run out of Credits before the Auction closes (and you haven't won any other Auction), you'll find 350 Free Credits will be automatically added to your Account within 24 hours. You can also use these to bid. However your Earned Discount will not rise as these Credits do not have a paid value.
Note: "Bids Back" is not a refund of the money paid for the Credits. The money paid is not refundable, and can only be used to buy a Product from our Shop. "Bids Back" gives you the opportunity to win for a second time. For more information, see our tutorial video here.
∨ 7 What is the Buy Now?
If you don't win an Auction but you still want that item, your spent Paid Credits will not have gone to waste as you can use them as a discount towards buying the product. Notice that every time you Bid with Paid Credits, the Buy Now price drops. You can use the Buy Now feature at any time before the auction, during the auction or 48 hours after the auction has closed. Make sure to check your Buy Now Purchase Limits before you participate in Buy Now Auctions.
∨ 8 Can I buy the product without bidding?
Yes, you can! Simply go to the product you love and click the “BUY” button. Use our Price Comparison feature and you can buy with confidence. We often match or beat popular retailer’s prices.
This is what the Price Comparison feature looks like; simply click to get other retailer comparisons.∨ 9 What are the different types of credits?
There are two types of Credits.
Free Credits: The cash value of free Credits is £0.00. Free Credits expire 30 days from the date they were added to your account.
Paid Credits: The value of a Paid Credit is dependent upon the amount paid for the Credit Package. For example, each Credit from a £9.99 Credit Package of 80 Credits is worth £0.12. Paid Credits expire 180 days from the date they were added to your account.∨ 10 What is Auto Top-up?
Auto Top-up charges the card you last used for payment to buy another Credit Package when you drop below a certain level of Credits. (See Term 6.9.4 T&Cs) This means you never have to step away from an auction to top up your Credits.
The current Credit Package purchased is a 250 Credit Package costing £24.99. You will automatically be given any running Promo Code for your purchase and, if no Promo Code exists, you will be given 10% additional Credits.
With Autobid and Auto Top-up enabled, your bids will just keep coming!
Auto Top-up initially has a cap to stop each day if you have spent more than £100 using it. However, you can set this cap higher if you are bidding on multiple Auctions.∨ 11 What is an AutoBid?
The Autobid feature will automatically place Bids for you. By clicking the "A" button on an Auction, you will activate the Autobid. It will bid for you if you have credits in your account and up to 1000 Bids. If you want to customise your Autobid, you can select the Auction, the maximum amount of Bids, activation price and the bidding strategy by clicking on the Autobid Icon on the toolbar at the bottom of the page.∨ 12 What are the Auction Hours?
Auction Hours are between 9am-12am (midnight). However, some Auctions can run until 2am or even throughout the night. Check the “Auction Information” for more details. Certain auctions are run on a 24 hour rotation so you can always enjoy shopping on MadBid. If the Auction does not close during that time period, the auction is paused and continues the following morning.∨ 13 Are there Buying or Winning Limits?
Please refer to My MadBid > My Auction > Winning Limits on the homepage for information regarding your current Winning and Buy Now Purchase Limits.∨ 14 Are sold products brand new?
Yes! We work with great quality brands from premium names like, BMW, Apple, Samsung, to everyday brands like Canon, CK, X-box, LG and many more. All of the products you see on MadBid are brand new, have never been used before and come in the original packaging. All products have relevant warranties and manufacturer’s seals so you can rest assured that your product has gone through the correct logistics procedures and has been handled with care.∨ 1 Update your account information?
To change any of your account information, go to My MadBid > My Information > Edit Settings. Unfortunately you will not be able to change your username for security purposes.∨ 2 Unsubscribe from emails or SMS?
To stop newsletters and texts from MadBid, go to My MadBid > My Information > Edit Settings and un-tick the relevant boxes.∨ 3 Want to close your account?
To close your account with MadBid, go to My MadBid > My Information > Edit Settings and select the appropriate link at the bottom of the page.∨ 4 What is Buyer Protection?
In the interest of security and fairness to all bidders, sometimes we need to put your account in this state to ensure that you are a genuine bidder and you only have one account with MadBid. MadBid may ask users to provide photo ID, proof of address and other documentation. You do not need to worry, as we are registered with the ICO (Information Commissioner's Office) and are required to handle all information according to the UK Laws.∨ 1 What are the payment options?
You can use the following methods to pay: PayPal, Ukash, DIRECTebanking.com or Credit/Debit card. Card types accepted are Visa, Visa Electron, Mastercard, Maestro.∨ 2 Is payment secure?
Yes. All payments are made through a third party payment provider. No personal payment information is stored on our servers.∨ 3 How do I pay?
To pay for items won in auction visit My MadBid > My Purchases > Won Auctions.
To make a purchase using the Buy Now feature, simply go to the product you want, click the BUY button and follow the prompts. You can use the Buy Now feature at any time. Subject to availability.∨ 4 I am having payment problems
Please try the following to solve the problem:
Clear your browsing history
Clear your cache
Use Google chrome or Firefox where possible as these web browsers are most compatible with our servers.∨ 1 Where does MadBid ship?
MadBid currently operates in twelve countries. These include: United Kingdom (excluding the Channel Islands), the Republic of Ireland, Germany, Spain, Italy, France, Turkey, Canada (excluding the province of Alberta), Poland, The Netherlands, the United States of America and Australia.∨ 2 What is the delivery time?
Please allow up to 14 working days for delivery, as we use a number of suppliers, order processing times vary. Any exceptions to this timescale will be listed on the Auction Details of the individual product.∨ 3 What are the shipping rates?
Shipping Costs are pre-determined by our suppliers and displayed on the "Auction Information" page. Credit Packages won via auction, or purchased via Buy Now, will incur a Processing Fee.∨ 4 Want to check your order status?
You will be able to track the status of your product by going to your MadBid account and checking your Purchases.
Please note, tracking may not be available on all items.∨ 5 How to return an item?
We strongly advise you to contact us within 5 days of receiving the item if it is damaged or faulty. Please get in touch with the returns department at firstname.lastname@example.org and mail them the following information:
• User ID
• Auction ID,
• Product Details and
• Reason for returning the product
Please don't send the item back to us without contacting us first. This could result in a delay between the return of your item and a replacement being despatched. If your product does need replacing, we will contact you and let you know what to do.∨ 6 What is a UK Export?
A product with the specification "UK Export" in the product description means that the product will be sent from UK and will have typical characteristics like a UK keyboard and UK plug. The keyboards are slightly different to non-UK keyboards and you need a travel adapter to charge this product in non-UK countries. Whenever you are unsure about a specific product please do not hesitate to contact us and we will give you the required information.∨ 1 What is Earned Discount?
Earned Discount accrues as the values of your credits spent in an unsuccessful auction accumulate. This can be applied to any “Buy Now” purchase, decreasing the purchase price by the amount accumulated.∨ 2 Are there any restrictions for the Earned Discount?
All items available for purchase using Earned Discount can be found in the Earned Discount shop.
Earned Discount does not decrease Shipping Charges or Credit Package Processing Fees.∨ 3 Where can I see how much Earned Discount I have?
You can see a breakdown under the section My MadBid for each auction, how much discount you have accumulated and when it will expire. Earned Discount History1 Can’t find what you are looking for?
Then contact our dedicated Customer Service Team. They will help you with any enquiries you may have.
Customer Service Telephone Number: +44 (0) 800 802 12 70 or +44 (0) 800 808 51 80.
Our customer service line is open: Monday - Friday: 10am-5.00pm
Saturday, Sunday and Bank Holidays: Closed
To contact us directly, please follow this link.
Twitter: You can contact us on the following account: @MadBidCare
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